"For most people who are arrested and charged with a crime, the most serious consequence is the record that’s created."

"Shockingly, this process—in which hundreds of relatively inexperienced people are asked to produce bucketloads of content at top speed with next to no proper editorial supervision, all while living with ever-present dread about putting a foot wrong—does not always lead to excellence."

"When I am asked 'How are you?' I stop myself from shouting, My husband died a month ago, how do you think I am? When I hear 'How are you today?' I realize the person knows that the best I can do right now is to get through each day."