William R. O’Brien

Bill O'Brien is codirector of BellMitra Associates in Birmingham, Alabama.

My wife and I once toured the legendary Waterford crystal factory in Ireland, where furnaces roar 24 hours a day, powered by gas piped in from miles away. Sixteen hundred employees take turns at three shifts daily. Their training takes years, especially for the glass etchers, the smallest group among the staff.
June 28, 2005