Churches need volunteers. Those volunteers need something in return.
"People sometimes come in guarded and defensive. But they want to be understood, and they want to minister well."
Many times we are working with church structures of a different time. I have seen churches with 50 people attending on Sunday morning, and they maintain 12 committees. There may have been a lot of retirees in the church, so we have committees who meet in the day. Or there might have been a lot of people without children, so everyone meets at night—on a different night, to ensure that the pastor is at every meeting.
Many of the recent articles about clergy burnout suggested that it's a symptom of cognitive dissonance: pastors think their job ought to be a particular kind of work and are frustrated when it ends up involving something else. None of the media coverage, however, offered a compelling description of the call to ministry itself.