Democracy is a wonderful form of government, especially compared to the alternatives. Giving everybody a vote provides a nonviolent means of managing conflict and of holding leaders accountable to the will of the majority.
But democratic process can be a lousy way to run a church. The process itself tends to create antagonistic parties, and putting things to a vote produces winners and losers. Strict adherence to democratic process can keep us from freely being the church with one another. A vote may technically decide a volatile issue, but it often doesn’t settle the matter within a congregation or a wider church body.